Support FAQs

• How do I connect to my wwwires.com wireless service?

• In most cases, connecting to wwwires.com is as simple as turning-on your computer. For more complex configurations, wwwires.com will provide you with detailed instructions on how to connect.
   

• My computer is on, but I can not use the Internet. What should I do?

• It is recommended that you restart your computer before attempting any other solutions. Sometimes computer software can cause problems if the computer has been on too long or for any other number of reasons. Also power cycling your router and antenna Power-Over-Ethernet  (POE) adapter is another option. After 5 minutes, if this does not solve the problem, please contact technical support.
   

• Does it matter how long I am online?

• No, you can be online as long as you would like. You have unlimited access!
   

• Will wwwires.com ever disconnect me on purpose?

• Aside from scheduled outages or situations that may arise, wwwires.com will never disconnect you from its services unless a violation of the terms of service is found which includes non-payment of services.
   

• How do I disconnect when I am finished using the Internet?

• Disconnecting from wwwires.com is as simple as turning off your computer. There is not, however, a need to disconnect from the service when you are not actively using it.
   

• My connection is slower than what was advertised. Why is this?

• The speeds advertised are the maximum speed possible for your account type. As with any other Internet service, speeds may slightly vary. wwwires.com will do everything within our power to provide you with a reliable connection, but often times problems are a result of the client's computer or software. However, wwwires.com strives to ensure your satisfaction. If you experience consistent problems, please do not hesitate to contact our technical support.
   

• I can't retrieve my e-mail from Outlook Express, I get an error message. Why?

• If your Internet connection seems to be operating properly, your most common reason for not being able to receive e-mail through Outlook Express is caused by your anti-virus application. Some anti-virus applications scan incoming e-mails for virus infections.  Once in a while the anti-virus will hang on receiving e-mail. Temporarily disable your anti-virus from scanning incoming e-mail and try again.  This commonly solves the problem, if not contact technical support.
   
• Why have I been not receiving e-mails through wwwires.com Web Mail lately?
• One of the main reasons for this is that your Web Mail box has exceeded it's limit of 10MB. Delete some older archived messages or messages with large attachments. If this does not solve your problem, please contact technical support.
   

• My question isn't addressed here. What should I do?

• If you are unable to find your question listed, please feel free to contact
  wwwires.com! If you are having technical issues, contact technical support.

Common Customer FAQs

• What is Wireless Broadband Internet Service?

• Wireless broadband is a fairly new technology where your connection to the Internet is made by a radio link to one of our antennas. This allows us to do some pretty amazing things. First, we aren't limited by cables like DSL or Cable Broadband; our connection to you passes through the air. Since we aren't trying to make older technology (like phone cable) work for data, we can achieve incredible speeds both from the network to you, and from you out. Broadband is an always-on connection capable of providing simultaneous mixed media over the same line with speeds that are substantially greater than a typical dial-up connection.
   

• How much does your service cost?
• Please the Wireless Internet section of our website for current wireless packages.
   
• How fast is your service?
• Please the Wireless Internet section of our website for current wireless packages.
   
• What is the coverage area for your service?

• Please the Wireless Internet section of our website for current locations and coverage areas.
   

• What is the installation process?

• Generally, our installers will mount a small panel antenna on your roof, or an exterior wall, and run the Ethernet cable inside to your main computer location. This cable connects to either a broadband router, which is then plugged into your computer or network or directly into your computer with a Ethernet network cable. Your computer will need to have an Ethernet port to connect to the broadband router. Most late model computers include Ethernet ports. An average install takes from one to two hours.
   

• Can I hook up my home or business network to your service?

• You can hook up as many computers as you want. We can configure the connection to accommodate your home or business network needs.
   

• Does your service use my current phone line?

• With wwwires.com wireless service you can talk on the phone and surf the Internet at the same time. wwwires.com will never tie up your phone line.
   

• Are the radio signals harmful to humans?

• RF is a form of electromagnetic signal that can pass through the air, walls, and for short distances even you! However, the signal power for our equipment is significantly lower than a normal cellular phone! wwwires.com strives to ensure the safety of its customers.
   

• What about privacy? Is someone watching what I do online?

• wwwires.com does not monitor or keep logs of what individuals using the service are doing beyond total bandwidth used and time online. These are used to help maintain the network only, and plan for expansion of our connections to the Internet. This also means that you are responsible for your own parental controls on your computer. We do not filter any access to the net and we are not responsible for any content you find on it that doesn't reside on our servers. Third-party software is available if you want filtered content on your computer.
   

• Can I surf from my back porch or within your coverage area with a laptop?

• In most cases, users are too far away from the broadcast tower to be able to receive a signal with a laptop wireless card. However, we can provide you with an inexpensive wireless access point and laptop wireless card you can use to connect to your wwwires.com wireless broadband equipment.
   

• Will I lose my connection every time a bird flies by or it rains or hail?

• The hardware automatically corrects and compensates for brief interruptions, so even if a bird did happen to get in the way you probably wouldn't even notice. RF is not greatly affected by weather, so feel free to surf right through the rain or snow!
   

• Is your service compatible with all operating systems?

• Standard installation fees assume that your system is supported by the manufacturer's driver set. If it is not, an additional fee may be required. Any system that uses standard Ethernet will work with wwwires.com. If you have questions, please feel free to contact us.